7 steps to conflict resolution

conflict resolution
conflict resolution
By Yang YiSeptember 28th, 2015

Interpersonal conflict is unavoidable. No matter how good the relationship is, there would be a conflict sometimes between sincere friends, intimate lovers, or loyal couple. How to find a good way to resolve the conflicts and love each other are a complex question for us all.

In the youth meeting of Shanghai Jingling Tang (Youag John Allen Memorial Church). A teacher shared to us the seven steps to resolve conflicts.

1. Make a suitable and safety situation for communication.

2. Listen to others pouring out.

3. Use non-aggressive words.

4. Keep calm.

5. Find the key of a question.

6. Look for a win-win solution.

7. Make an agreement of solving a problem.

Among that, the core principles are talking about actions or things, not the person, being positive and starting a benign communication.

Jingling Tang (Youag John Allen Memorial Church) was built in 1923 at Kunshan Lu 135, east from Sichuan Bei Lu, Hongkou. It's the place where Chiang Kai-shek wed Soong Mei-ling.

Translated By:  Sun Guorui

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